Mediavyr PlayerHow can we help?
Setup help, purchase assistance and general support for Mediavyr Player.
Getting started
Does Mediavyr include TV channels or movies?
No. Mediavyr Player is a media player only. It does not provide, host or sell channels, movies, series or other media. You connect your own legally authorized provider, playlist or library.
What sources are supported?
Mediavyr supports Xtream Codes, M3U/M3U8 playlists, XMLTV EPG, supported Stalker/MAG/Ministra setups, local files and SMB network libraries.
How does the 7-day free access period work?
On first launch, Mediavyr provides 7 days of full access. No subscription starts automatically and you are not charged simply because the free access period begins.
Can I purchase Premium before the 7 days are over?
Yes. Open Settings → Mediavyr Premium at any time to view available purchase options.
How do I restore purchases?
Open Settings → Mediavyr Premium and choose Restore Purchases while signed in with the Apple Account used for the original purchase.
Does Mediavyr require an account?
No Mediavyr account is required. Provider credentials are supplied by you only when you choose to connect an external service.
Which Apple devices are supported?
Mediavyr is designed for iPhone, iPad, Apple TV and Mac, subject to the minimum operating system requirements listed on the App Store.
When contacting support
Please include your Apple device model, operating system version, Mediavyr version, the feature you were using and a short description of what happened. Do not send provider passwords unless support specifically asks for a diagnostic step that requires them.